We want you to be fully satisfied with your purchase from “Revive Factory LLC”. If you’re not happy with your order, we’re here to help. Please read our policy below for details on returns and refunds.
1. Return Conditions
- Items must be returned within 30 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Perishable goods, digital products, and items marked as “final sale” are non-returnable.
2. Refund Conditions
- A refund is issued only after returned items are received and inspected.
- Refunds are applicable only for products that meet the return conditions above.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
3. Refund Process
- Once your return is received, we’ll notify you via email.
- Approved refunds are processed within 5–10 business days.
- Refunds are issued to your original payment method. Processing time may vary depending on your financial institution.
4. Proof of Purchase
- A receipt or order confirmation email is required to complete your return or refund request.
5. Exchanges
- We currently do not offer direct exchanges. Please return the item for a refund and place a new order.
6. Damaged or Incorrect Items
- If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
- We will replace the item or issue a full refund at no additional cost.
7. How to Start a Return
To initiate a return, please contact our support team at:
Email: [email protected]
Phone: (561) 449-8814
Please include your order number, the item(s) you’d like to return, and the reason for the return.
8. Shipping Policy
- All orders require a 2-day processing time before shipment.
- Shipping times vary depending on your location and selected shipping method at checkout.
- You will receive a tracking number via email once your order has shipped.
- Please ensure your shipping information is correct. We are not responsible for delays or lost packages due to incorrect addresses.